Refund Policies

All deliveries must be signed for by an adult of legal drinking age in the destination country (18 in the UK).

Although we make every effort to ensure orders are delivered on time, all delivery dates and times are only estimates and not guarantees.

For most deliveries, wine will be repacked in transit-safe packaging. The original packaging will not be included.

In the event that your order or part of your order is broken in transit we will issue a refund for the broken items. Should your order arrive damaged you may either refuse the entire delivery or note down the damage with the delivery driver when receiving the goods. If you sign for the goods without doing this, it will be assumed they have been received in good condition.

In the event that the wrong products are delivered to you we will replace them (provided we can still supply the product(s) from stock) or have them returned to us and issue a refund. You will not be liable for any additional delivery charges.

In the event that you are not able to receive delivery and you do not rearrange it with our courier within their specified time frame, your order may be returned to us. Should this happen, we reserve the right to charge you for any subsequent delivery attempt.

If you order for collection from our offices you must bring photographic ID and the card used to pay for your order. Without these, we will not release it. If you do not pick your order up within one month of purchase, the order will be cancelled, the stock will be returned to our warehouse and you will be refunded.